Product related
Are beads suitable for all well-known brand bracelets?
Answer: our brand is CHARMS magic beads, all beads are made from 100%925 sterling silver, suitable for all well-known brand bracelet. Free freight during the discount period.
Are your charms and Pandora bracelets generic?
Answer: Yes, all our CHARMS magic bead products are 100%, 925 sterling silver, and Pandora universal, but our prices are half of them. Higher performance price ratio.
Do we offer wholesale discounts?
A: we have regular promotions and we offer retail discounts. You can consult via email: info@scharms.com.
+ shopping guide
How do I use my coupon?
Answer: Generally speaking, it can be used in two aspects. First, when you are not logged in, fill in the shopping cart page will appear "discount code" box inside. Another is to log in first, then fill in the shopping cart page will appear "discount code" box inside.
Do you have an entity store?
Answer: in order to maintain our long-term preferential price, we in the official online sales and consignment shops selling two modes of cooperation. You can buy our authentic goods.
Why does the page not jump when adding a shopping cart?
Answer: when you add a shopping cart order, the page does not jump. This may be because your browser is slow, you may add the product out of stock, you may forget to select the object size or color.
You can try changing a browser, or check if you have a choice of size or color. If you have any questions, please feel free to contact the online customer service for assistance. We'll be happy to serve you.
Order related
How can I check my order information?
Answer: provide your order number or invoice number so that we can inquire and answer your questions. Thank you for your support.
Why did I pay, but the order status in the account shows the wait?
Answer: Generally speaking, after the order payment will show the waiting, if has the question, may email or on-line contact customer service inquiry.
How do you make sure that my order has been completed?
A: after the order is successful, the system will send a confirmation letter to your email automatically. We are happy to answer any of your questions via email: info@scharms.com.
Why didn't you receive the confirmation mail after placing the order?
Answer: your e-mail may confirm the e-mail as spam. Please check your garbage mailbox. In order to facilitate you to receive all the information we sent, you'd better use the most commonly used e - mail box.
When I receive payment, confirm that the delivery has already been delivered?
A: when you receive the confirmation mail, it shows that your order has been packed and ready for shipment. If there is a special reason for the delay in shipment, we will notify you by e-mail and will fix the problem for you as soon as possible.
How long will it take for me to receive my order?
A: your order will be sent on 1-2 business days. The express number will be sent to your email address by mail. The package will be delivered on 2-7 business days. You can check the package status according to the express number provided by email,
If you do not receive the package at the expected time, you may contact the local courier company or contact us. Note: the expected delivery time is based on the time of dispatch, not on the time of the order.
The loss due to express delivery information shall be borne by the customer.
How do I track my package status?
Answer: you can query the package status by clicking the confirmation packet in the e-mail box and clicking the query package tracking number.
I haven't received my package. What should I do?
Answer: the package issued by package tracking number query, if the package is lost, please contact our customer service department, we will help you to verify, once lost, we will give you a refund or reschedule shipment.
However, if the parcel is lost because of customer's reasons, all the responsibility will be borne by the customer.
How can I cancel the order?
A: within 12 hours after your payment, we can contact the customer to cancel the order for you. After 12 hours, we will deal with you according to the delivery of the parcel and our return policy. You can contact customer service,
We are pleased to cancel the order for you with the order number.
Transportation & expenses
Can you send it all over the world?
A: we are opening the mainland and Hong Kong, Macao and Taiwan regions for the time being. The global market is our future goal. Please pay attention to our CHARMS magic beads.
May I ask the tax?
Answer: when the customs check the exact time, there will be the possibility of tax, this part of the cost of customer commitment.
Why is the value of the goods in the parcel below what I actually paid?
A: in order to help our clients avoid tax, we will make price declarations in accordance with customs policies in various places. Attention: in order to save our delivery time, we will not put your order information into the parcel one by one.
Returns and replacement
How to return or exchange goods?
Answer: we accept a lifetime warranty and 365 days quality problems return, if the quality of goods, we will bear the cost of exchange, if the customer is for personal reasons, will be borne by the customer transaction costs.
If necessary, you can request the return address from the customer service. Please send the goods back together with the original packing.
Transaction & return cost?
Answer: if you have received the wrong or damaged goods, please immediately
